Question 1

What are SMM services?

Accepted Answer

SMM (Social Media Marketing) services help you grow your social media presence by providing followers, likes, views, comments, and other engagement for platforms like Instagram, YouTube, TikTok, Facebook, Twitter, and more. These services add followers, likes, views, and other engagement to your accounts.

Question 2

How do I get started?

Accepted Answer

1. Create your account by signing up 2. Add funds to your balance using any of our payment methods 3. Browse our services catalog 4. Select a service and place your order 5. Track your order progress in the Orders section

Question 3

Which platforms do you support?

Accepted Answer

We support 20+ platforms including Instagram, YouTube, TikTok, Facebook, Twitter/X, LinkedIn, Telegram, Discord, Reddit, Snapchat, Pinterest, Twitch, Spotify, Threads, WhatsApp, Google, SoundCloud, Kick, and OnlyFans.

Question 4

What is the quality of your services?

Accepted Answer

We offer different quality tiers: • Standard: Mixed quality profiles • HQ (High Quality): Real-looking profiles with profile pictures • Real: Genuine active users • Premium: Top-tier quality with guaranteed retention  All services come with our quality guarantee and refill warranty where applicable.

Question 5

How long does delivery take?

Accepted Answer

Delivery times vary by service: • Instant services: Start within minutes • Standard services: 1-24 hours • Premium services: 1-3 days • Custom services: 3-7 days  You can see the estimated delivery time for each service in the service description.

Question 6

What are minimum and maximum order quantities?

Accepted Answer

Each service has specific minimum and maximum limits: • Minimum: The smallest quantity you can order (usually 50-1000) • Maximum: The largest quantity per single order (varies by service)  You can place multiple orders if you need more than the maximum limit.

Question 7

What is refill guarantee?

Accepted Answer

Services with refill guarantee will be automatically refilled if the count drops below the delivered amount within the guarantee period (usually 30-365 days). This ensures you maintain the growth you paid for.

Question 8

Can I cancel my order?

Accepted Answer

Orders can only be cancelled if they haven't started processing yet. Once delivery begins, orders cannot be cancelled. Some services marked as "Cancelable" can be stopped during delivery, and you'll be charged only for the delivered amount.

Question 9

What payment methods do you accept?

Accepted Answer

We accept multiple payment methods: • Ethiopian Banks: CBE, Awash Bank, Dashen Bank, Cooperative Bank • Mobile Money: TeleBirr, CBE Birr, M-Birr, HelloCash, Amole, eBirr • ShegerPay: Auto-verified instant deposits • Cryptocurrency: Bitcoin, Ethereum, USDT, Binance Pay  All payments are processed securely with instant balance updates.

Question 10

What is the minimum deposit amount?

Accepted Answer

Minimum deposit amounts vary by payment method: • TeleBirr / Mobile Money: 50 ETB • Bank Transfer: 100 ETB • ShegerPay: 50 ETB • Cryptocurrency: $5 USD equivalent  There are no maximum deposit limits.

Question 11

Which currencies do you support?

Accepted Answer

We support multiple currencies with real-time exchange rates: • Ethiopian Birr (ETB) - Primary currency • US Dollar (USD) • Euro (EUR) • British Pound (GBP) • Bitcoin (BTC) • Ethereum (ETH)  Prices are automatically converted based on current exchange rates.

Question 12

How do I secure my account?

Accepted Answer

Protect your account by: • Using a strong, unique password • Enabling two-factor authentication (2FA) • Never sharing your login credentials • Logging out from public computers • Monitoring your account activity regularly  We also provide login notifications and session management tools.

Question 13

How do I change my password?

Accepted Answer

To change your password: 1. Go to Profile → Security Settings 2. Click "Change Password" 3. Enter your current password 4. Enter your new password 5. Confirm the new password 6. Click "Update Password"  You'll receive an email confirmation when your password is changed.

Question 14

Do you provide API access?

Accepted Answer

Yes! We provide REST API access for developers and resellers: • Full service catalog access • Order placement and tracking • Balance management • Real-time webhooks • Rate limiting and authentication  API documentation is available in your account dashboard.

Question 15

What if my order is not delivered?

Accepted Answer

If your order isn't delivered: 1. Wait for the estimated delivery time to complete 2. Check if your profile/content is public and accessible 3. Ensure your link is correct and working 4. Contact support with your order ID  We provide full refunds or redelivery for legitimate issues.

Question 16

What are the link requirements?

Accepted Answer

For successful delivery, ensure: • Your profile/content is PUBLIC (not private) • The link is correct and accessible • Your account is not suspended or restricted • For follower services: provide profile URL • For engagement services: provide post/video URL  We validate links before processing orders.

Question 17

When is support available?

Accepted Answer

Our support team is available: • Live Chat: 24/7 automated + 8AM-10PM ET human support • Email: 24/7 with response within 4-12 hours • Telegram: @Ethio_viral_bot • WhatsApp: Available in your dashboard  We prioritize urgent issues and premium customers.

Question 18

How do I become a reseller?

Accepted Answer

To join our reseller program: 1. Create an account and verify your identity 2. Apply for reseller status with business details 3. Get approved (usually within 24-48 hours) 4. Access wholesale pricing and tools 5. Start selling to your customers  Resellers get up to 40% discounts and dedicated support.

Question 19

What are reseller benefits?

Accepted Answer

Reseller benefits include: • Up to 40% discount on all services • Custom pricing control • White-label API access • Priority customer support • Marketing materials and resources • Monthly performance bonuses • Dedicated account manager  Higher volume resellers get additional benefits.

Question 20

Do resellers get API access?

Accepted Answer

Yes! Resellers get enhanced API features: • Complete service catalog with your custom pricing • Order management for your customers • Balance management and auto-recharge • White-label webhooks • Customer management tools • Detailed analytics and reporting  API documentation and integration support included.

Frequently Asked Questions

Getting Started

Services & Orders

Payments & Billing

Account Management

Technical Support

Reseller Program

Frequently Asked Questions

Getting Started

Services & Orders

Payments & Billing

Account Management

Technical Support

Reseller Program

Frequently Asked Questions

Getting Started

Services & Orders

Payments & Billing

Account Management

Technical Support

Reseller Program